Customers Frequently Asked Questions

Cant’t find your answer here? Contact our team.

What kind of wood do you use?

We use high-quality, locally sourced wood for all our creations…

Can I personalise my order?

Absolutely! We offer custom laser engraving to add names, messages, or intricate designs to your item.

Do you take bespoke commissions?

Yes – we love bringing your unique ideas to life! Just contact us to discuss your custom project.

What occasions are your products suitable for?

Our handcrafted items are perfect for birthdays, anniversaries, weddings, business events, and home décor.

Where are your products made?

Every item is crafted in Great Sampford, using traditional methods and modern tools. I prefer to remain anonymous 🙂

How long does it take to complete an order?

Lead times depend on the complexity of the piece and our current workload, but we’ll always give you an estimated delivery date up front.

Can I request a design that isn’t listed?

Of course – we welcome new ideas and love working on unique designs that are personal to you.

Do you offer products for businesses or events?

Yes, we create custom signage, branded items, and corporate gifts that reflect your brand with style and craftsmanship.

How do I place an order?

You can contact us directly by email, phone, or through our website and social media channels to start your order.

Do you ship nationwide?

Yes, we ship across the UK. If you’re outside the UK, please contact us to discuss delivery options.

    Ask Your Questions